Shipping policy
🚚 SHIPPING POLICY – 1stLOOK
At 1stLook, we are committed to delivering your orders quickly and reliably across Pakistan.
📦 Order Processing Time
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Orders are processed within 24–48 working hours
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Orders placed on Sundays or public holidays are processed on the next working day
🚛 Delivery Time
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Once dispatched, orders are delivered within 10–12 working days across Pakistan.
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Delivery time may vary slightly due to:
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Remote locations
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Weather conditions
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Courier service delays
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Delivery timelines may vary during sales, Eid, or unforeseen circumstances.
💰 Shipping Charges
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Free Shipping on all orders PKR 5,000 and above
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Orders below PKR 5,000 will be charged a standard shipping fee, calculated at checkout
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Shipping charges may vary based on:
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Delivery location
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Order size
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Courier service
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💵 Cash on Delivery (COD)
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Cash on Delivery is available nationwide
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Customers are requested to keep the exact amount ready at the time of delivery
📍 Shipping Coverage
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We currently deliver within Pakistan only
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International shipping is not available at this time
📦 Order Tracking
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Once your order is dispatched, you will receive:
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SMS / WhatsApp confirmation
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Tracking details (where applicable)
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❗ Failed Delivery / Incorrect Address
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Please ensure your delivery address and contact number are correct
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Orders returned due to:
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Incorrect address
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Unreachable phone number
may be cancelled or reshipped at customer’s expense
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🔄 Shipping & Returns
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Shipping charges are non-refundable
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For return or exchange details, please refer to our Return & Exchange Policy
📩 Customer Support
For shipping-related queries:
✅ RECOMMENDED NEXT STEP (IMPORTANT)
Add this message visibly on your website:
🚚 Free Nationwide Shipping on Orders Above PKR 3,000
I can help you add this to:
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Announcement bar
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Homepage image banner
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Product pages