Refund policy

🛍️ RETURN & EXCHANGE POLICY (FOR 1stLOOK)

📦 Return & Exchange Policy – 1stLook

At 1stLook, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple return & exchange process.

✅ Eligibility for Return / Exchange

• Requests must be made within 7 days of delivery

• Product must be unused, unworn, and in original condition

• Original packaging, box, and tags must be intact

• Proof of purchase (order number / invoice) is required

❌ Non-Returnable / Final Sale Items

The following items are NOT eligible for return or exchange:

• Products bought on Sale / Clearance

• Final Sale items

• Used, damaged, or washed products

• Products without original packaging

🔁 Exchange Policy

• Size or article exchange is allowed once

• Exchange is subject to stock availability

• Customer bears return shipping cost

• Reshipping cost will be charged if applicable

💰 Refund Policy

• Refunds are issued only for defective or incorrect items

• Refunds are processed as:

  • Store Credit or

  • Bank Transfer (case to case)

• Cash refunds are not offered

🚚 Return Shipping

• Customer is responsible for return shipping charges

• Shipping charges are non-refundable

📩 How to Request a Return

• Email us at: info@1stlook.store

• Or WhatsApp us with:

  • Order number

  • Reason for return

  • Product pictures (if defective)